gobhui Privacy Policy

This Privacy Policy ("Policy") sets out the practices of gobhui ("we", "us", "our", or "the Platform") with respect to the collection, use, storage, disclosure, and protection of personal information belonging to individuals ("you", "your", or "Member") who access or use the gobhui website at gobhui.app and any associated services.

gobhui is committed to handling all personal data responsibly and in accordance with applicable data protection principles. We collect only the minimum data necessary to deliver a high-quality, secure, and locally relevant betting experience to players across Bangladesh — including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

By creating a gobhui account, making a deposit via bKash, Nagad, Rocket, or any other supported payment method, or by simply browsing gobhui.app, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue your use of the platform immediately.

gobhui operates as the data controller for all personal information collected through gobhui.app. As data controller, gobhui determines the purposes and means by which your personal data is processed. All data-related queries, requests, and complaints should be directed to gobhui's designated support team using the contact details set out in Section 15 of this Policy.

Where gobhui engages third-party service providers to process data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those parties act as data processors and are contractually bound to handle your data only in accordance with gobhui's instructions and this Policy.

gobhui collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we may hold about you:

We do not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless explicitly required for identity verification purposes and with your express consent.

gobhui collects personal data through the following means:

4.1 Directly From You

The majority of the personal data gobhui holds is information you provide directly when you register an account, complete identity verification, make a deposit or withdrawal, adjust your responsible gaming settings, or contact our support team. You are in control of what information you submit at each stage.

4.2 Automated Technologies

When you visit gobhui.app, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and navigation behaviour within the platform. See Section 10 for more detail on cookies.

4.3 Third-Party Sources

In limited circumstances, gobhui may receive data about you from trusted third parties, including identity verification agencies used to confirm your name and date of birth against official records, and fraud-prevention databases used to protect the platform and its Members from financial crime. Data received from third parties is used strictly in accordance with this Policy.

gobhui processes your personal data only where a lawful basis exists. The primary purposes for which we process your data, together with the corresponding legal basis, are set out below:

• Account Creation & Management: To register your gobhui account, authenticate your identity, and maintain accurate account records. Legal basis: performance of a contract.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Legal basis: performance of a contract.
• Identity Verification (KYC): To verify your identity and age (18+) before permitting withdrawals or at any other time required for compliance purposes. Legal basis: legal obligation and legitimate interest.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity on the gobhui platform. Legal basis: legitimate interest and legal obligation.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner. Legal basis: performance of a contract and legitimate interest.
• Responsible Gaming: To administer deposit limits, self-exclusion requests, and session time controls, and to monitor betting behaviour for early signs of problem gambling. Legal basis: legitimate interest and legal obligation.
• Marketing & Promotions: To send you information about gobhui promotions, bonuses, and seasonal offers relevant to Bangladeshi players. Legal basis: consent. You may withdraw your consent at any time by contacting support.
• Platform Improvement: To analyse usage patterns and improve the design, performance, and content of gobhui.app. Legal basis: legitimate interest.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and law enforcement requests. Legal basis: legal obligation.

gobhui retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your membership with gobhui, plus a minimum of five (5) years following account closure to satisfy anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the last interaction unless the matter relates to an unresolved dispute, in which case records are kept until the dispute is fully resolved.
• Technical and usage data: Retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, gobhui will securely delete or anonymise it in a manner that prevents reconstruction of the original information.

gobhui does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with the following categories of recipient where necessary and lawful:

7.1 Payment Service Providers

To process your deposits and withdrawals, gobhui shares relevant financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process your data solely to facilitate the payment transaction and are bound by their own data protection obligations.

7.2 Identity Verification Providers

Where gobhui uses third-party KYC or age verification services to confirm your identity, your name, date of birth, and document details may be shared with those providers for the sole purpose of completing the verification check.

7.3 Game Content Providers

Certain games available on gobhui are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Minimal technical data (such as session tokens or game round identifiers) may be shared with these providers to facilitate gameplay. They do not receive your full identity or financial profile.

7.4 Fraud Prevention & Law Enforcement

gobhui may share data with fraud prevention agencies, financial intelligence units, or law enforcement authorities where required by law or where gobhui has a legitimate interest in preventing financial crime, money laundering, or other illegal activity.

7.5 Professional Advisers

gobhui may disclose data to its lawyers, auditors, accountants, or other professional advisers where necessary and subject to appropriate confidentiality obligations.

The gobhui platform primarily serves players located in Bangladesh and processes the majority of its data within the region. However, some of the third-party service providers engaged by gobhui — including certain game content providers and cloud infrastructure partners — may operate servers located outside Bangladesh.

Where your personal data is transferred to a country that may not offer the same level of data protection as Bangladesh, gobhui will ensure that appropriate safeguards are in place to protect your data. These safeguards include contractual data protection clauses binding the recipient to process your data only in accordance with this Policy and applicable data protection standards.

By using gobhui and consenting to this Policy, you acknowledge and agree to the transfer of your data in the circumstances described above.

gobhui takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and gobhui.app is encrypted using industry-standard TLS protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit.
• Secure Data Storage: Personal data held by gobhui is stored on encrypted servers with access restricted to authorised personnel only. Database access is controlled through role-based permission systems and monitored for anomalous activity.
• Access Controls: gobhui employees who handle personal data are granted access only to the information necessary for their specific role. All staff with access to Member data are subject to confidentiality obligations.
• Intrusion Detection: gobhui's platform is monitored around the clock for signs of unauthorised access, denial-of-service attacks, and other security threats. Security incidents are investigated and remediated promptly.
• Account Security: Members are responsible for maintaining the confidentiality of their own login credentials. gobhui encourages all Members to use strong, unique passwords and to contact support immediately if they suspect their account has been compromised.

No data transmission over the internet or method of electronic storage is 100% secure. While gobhui strives to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, gobhui will notify affected Members promptly in accordance with applicable legal requirements.

gobhui uses cookies and similar technologies to enhance your experience on gobhui.app, to keep your session active while you navigate the platform, and to understand how Members use the site so that we can improve it over time.

10.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and browsing session — making subsequent visits faster and more personalised.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for gobhui.app to function correctly. They enable core features such as account login, session management, and fraud prevention. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred currency display (BDT / ৳) and interface configuration — to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised information about how Members navigate gobhui.app, which pages are visited most frequently, and where users encounter difficulties. This data is used solely for platform improvement purposes.
• Session Cookies: Temporary cookies that expire when you close your browser. They are used to maintain your logged-in state during a single browsing session.

10.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to refuse all cookies, to alert you when a cookie is being set, or to delete cookies after each session. Please be aware that disabling strictly necessary cookies may impair your ability to log into your gobhui account or use certain platform features.

As a gobhui Member, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 15:

• Right of Access: You have the right to request a copy of the personal data gobhui holds about you and to receive information about how it is being used.
• Right to Rectification: If any personal data gobhui holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that gobhui delete your personal data. This right is subject to gobhui's legal obligations to retain certain records (for example, financial transaction records).
• Right to Restriction: You may request that gobhui restricts the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to gobhui processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to gobhui's overriding legal or operational grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

gobhui will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by an additional 60 days, and we will notify you of the extension within the initial 30-day window.

gobhui does not knowingly collect personal data from any person under the age of 18. The gobhui platform is strictly intended for adults aged 18 and above. If you are under 18 years of age, you must not use gobhui.app, create an account, or provide any personal information to gobhui.

If gobhui becomes aware that it has collected personal data from a person under the age of 18, it will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor in their care has submitted personal information to gobhui are encouraged to contact us immediately at [email protected] so that appropriate action can be taken.

gobhui.app may, from time to time, contain references to or integrations with third-party services such as game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment platforms (bKash, Nagad, Rocket). These third-party services operate under their own privacy policies and terms of service, which are entirely independent of gobhui.

gobhui is not responsible for the privacy practices, content, or security of any third-party service. We encourage you to review the privacy policies of any third-party service before providing them with your personal data. gobhui's Privacy Policy applies solely to data processed within gobhui.app itself.

gobhui reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered Members via the email address associated with their account and will update the "Last updated" date at the top of this page. Continued use of gobhui following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically to stay informed of how gobhui collects and uses your personal data. Archived versions of previous policies are available on request by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact gobhui's support team. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays:

Email: [email protected]

Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

Service Area: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

gobhui aims to acknowledge all privacy-related enquiries within 2 hours and to resolve the majority of requests within 30 days of receipt. For complex requests, we may require additional time and will keep you informed of progress throughout.